Privacy Policy

1. Introduction

Ganexa Consultancy Services Pvt. Ltd. (“Ganexa”, “we”, “us”) operates the ArchNova platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and platform.

2. Information We Collect

We collect information that you provide directly to us:

• Account information (name, email, company, role)
• Architecture data you create or import into the platform
• Communications you send to us (support requests, feedback)
• Payment information (processed by our payment provider; we do not store card details)

We automatically collect:

• Usage data (features used, pages visited, time spent)
• Device and browser information
• IP address and approximate location
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide, maintain, and improve the ArchNova platform
• To process your transactions and send related information
• To send technical notices, updates, and support messages
• To respond to your comments, questions, and support requests
• To monitor and analyse trends, usage, and activities
• To detect, investigate, and prevent security incidents

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. Architecture data is retained until you delete it or close your account. We may retain certain information as required by law or for legitimate business purposes.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3) and at rest (AES-256), access controls, audit logging, and regular security assessments. Enterprise customers may opt for customer-managed encryption keys and dedicated database instances.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

To exercise these rights, contact us at info@ganexas.com.

7. International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses where required by GDPR.

8. Contact Us

For questions about this Privacy Policy, contact us at info@ganexas.com or write to: Ganexa Consultancy Services Pvt. Ltd., India.